The Art of Winning Blog

Monday, October 21, 2013

Hiring for Office Ninja

We are excited to announce that Casey has landed a full time graphic design position. The even more exciting news is that it means we are now hiring. We can do a full time or multiple part time positions. The Office Ninja is the glue that connects the office and the mat. 


Position Summary:
The Office Ninja is a demanding position that requires your best, not just in your job, but also in your life. The successful Office Ninja leads volunteers and staff with confidence, enthusiasm, and grace. The Office Ninja drives organization and looks for ways to improve processes and procedures. The Office Ninja leads a person from Prospect through to Student and shares Student responsibilities with the Head Instructor.

An Office Ninja:
   * Tunes the administrative engine so everything runs smoothly
   * Engages people in the art
   * Makes people feel welcome
   * Helps people commit to the path
   * Loves organizing
   * Believes in To-Shin Do, Stephen K. Hayes, and themselves
   * Wants to make a difference

Key Measures For Success:
   * 24-hour turnaround on Prospect processes, including follow-up calls and data entry
   * 24-hour turnaround on Student processes, including follow-up calls, initial paperwork, and billing.
   * Net gains in student counts monthly
   * 80% conversion from Prospect to Student
   * 100% calendar accuracy
   * All monthly events are on the website at least 1 week before they occur

Duties/Responsibilities:
   * Development and Execution of Prospect Processes
          Enrolls new students
          Follow-Up calls and emails
          Appointment scheduling
   * Database management
   * Development and Execution of Enrollment Process
   * Including cancellations and holds
   * Managing Monthly Tuition Billing
   * Marketing for Events
           Internal flyers
           Website
   * Event registrations
   * Scheduling
            Maintains paper and online calendar
            Liaison with students and staff for private lesson and special event scheduling
   * Retail
           Manages retail display 
           Suggests new items for ordering
   * Purchasing
           Budgets and buys office supplies
           Budgets and buys janitorial supplies
           Budgets and buys gi as needed

Required Knowledge/Skills/Abilities:
Business writing and etiquette
MS Word
MS Excel
MS Publisher
Database management
Customer Services skills
Excellent phone skills and manners

Required Education/Experience:
Some college preferred

Expected Hours:
30-40 hours per week
*Could have some of these hours as an Instructor for the right candidate*

Compensation:
Starts at $8-$9/hour plus bonuses (generally becomes $10-$12/hour)

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Stephen K. Hayes Pro Shop



1501 Lee Hill Road #18|Boulder, Colorado 80304|Phone: 303.440.3647|Email: ninja@boulderquest.com